Shipping Policy

Shipping & Collection Policy

We currently deliver to UK Mainland addresses only using DPD.

Collection

FREE collection from London, UK, by prior arrangement.

UK Mainland gaming PC orders are sent using DPD Next Working Day Delivery once your system has been completed, tested and is ready for dispatch.

You'll receive tracking information once DPD has collected your order.

Please note that the delivery timeframe is separate from our build time.

Build & Delivery Times

Our custom desktop PCs are built-to-order. We typically aim to have your rig built, tested and ready for dispatch within 5–10 working days of payment.

Occasionally, part availability, unusually high order volumes or other circumstances may extend this timeframe. If we expect a significant delay, we'll keep you updated.

Delivery Issues & Damage

We take responsibility for your order while it is in transit until it has been delivered to you, or to someone you have nominated to receive it.

All systems are securely packaged before dispatch.

If your order arrives with visible damage, please contact us as soon as reasonably possible and provide photographs of the packaging and any damage to the system. This allows us to investigate the issue with DPD and resolve it as quickly as possible.

Reporting damage promptly helps us with any courier claim, but does not affect your statutory consumer rights.

Delivery dates provided by DPD are estimates and occasional delays can occur after dispatch.

If your delivery is delayed or there is an issue with tracking, please contact us and we'll work with DPD to investigate it.

Collection

Collection from London is available free of charge by prior arrangement.

We'll contact you once your system is ready to arrange a suitable collection time. Please do not travel to collect your order until your collection has been confirmed.